Returns & Exchanges

We want you to be fully satisfied with your purchase; however, due to the perishable nature of roasted coffee, we can only accept returns on brewing equipment and non-food merchandise within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare the Package

  Ensure the item is unused, in its original packaging, and securely boxed to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship the package to our London roastery using a tracked courier service.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.